Radu-Mihai OANȚĂ
PhD. candidate, “Carol I” National Defence University, Bucharest, Romania, radu.oanta@mai.gov.ro
Gheorghe MARCU
PhD. candidate, “Carol I” National Defence University, Bucharest, Romania, gelu_marcu@yahoo.com
Toma PLEŞANU
Professor, PhD, “Nicolae Bălcescu” Land Forces Academy, Sibiu, Romania, tomaplesanu@yahoo.co.uk
Sorin-Gheorghe PÎNZARIU
Professor, PhD, “Nicolae Bălcescu” Land Forces Academy, Sibiu, Romania,
sorinpinz@yahoo.com
Abstract: In an alert society, based on knowledge, the service and product quality plays an essential role in the success and survival of organizations in a competitive market.
In this article we will briefly detail the implementation stages of the Quality Function Deployment (QFD) first phase – a global concept that offers means of transposing the requirements of clients (users) into the technical requirements appropriate for each stage of designing and creating a knowledge bank for defense, public order and national security.
In the first part we will present a brief historiographical analysis of QFD, followed by the construction of the House of Quality (HOQ), the most commonly used matrix of all QFD components.
The final results of the absolute and relative importance of the technical requirements resulting from the application of the quality house steps will help the design team of the knowledge bank to implement with priority certain requirements of the potential users.
